YOU ASKED.
WE ANSWERED.
Everything you need to know about SQUISH, sizing, and securing your pair. No confusion, just clouds.
THE "FIT" CHECK
"Are these true to size?"
SQUISH slides are designed to be roomy and relaxed—like a hug for your feet.
- ✅ True to Size: If you are a standard EU 38, order an EU 38.
- 👟 Half Sizes: If you usually wear a half size (e.g., EU 38.5), we recommend sizing up to an EU 39 for that extra "lounge" feel.
- 🦶 Wide Feet: Good news! Our wide toe box is designed specifically for you. No squeezing, just squishing.
"Will they shrink?"
Like all premium EVA footwear, extreme heat is the enemy.
"Can I wear them outside?"
Absolutely. The soles are 4cm thick and anti-slip. They are designed for KL's streets, cafes, and poolside chilling. Too cool to stay hidden indoors.
THE "RESERVE" & SHIPPING
"Why does some slides take 14 days?"
Because we don't do "fast fashion." The Reserve Edition items are hand-finished in small batches. We spend those 14 days molding the EVA, stitching the plush lining, and quality checking every millimeter.
Split Shipping
Q: "I ordered a 'Ready to Ship' item AND a 'Reserve' item. When will they arrive?"
A: We will ship them together once the Reserve item is ready, to save on carbon emissions. If you need the Ready-to-Ship item immediately, please place two separate orders.
Delivery Costs
RM 0.00. Zero. Zilch. We offer FREE Shipping on all orders across Malaysia. Whether you're in the heart of KL or the furthest reaches of East Malaysia, getting your SQUISH to you is on us!
PAYMENT & INSTALLMENTS
Credit & Debit Cards
We believe in financial flexibility. We accept all major credit and debit cards to get your SQUISH to you as fast as possible.
RETURNS & EXCHANGES
"What if I got the wrong size?"
No stress. We offer a 7-Day Exchange Policy.
- The item must be unworn (only tried on indoors).
- Must have original tags and packaging.
- You cover the courier cost back to us, and we handle the rest.
"Do you offer refunds?"
We currently offer Exchanges or Store Credit only. We do not offer cash refunds unless the item has a manufacturing defect (which is super rare because we check everything twice).
CARE INSTRUCTIONS
EVA
Wipe with a damp cloth or scrub gently with soap and water. They dry instantly.
Fur
Spot clean the fur gently. Do not soak the fur completely if you can avoid it. Air dry only.
STILL LOST?
"I have a specific question about my order." Drop us a DM on Instagram or WhatsApp us. We usually reply within an hour (unless we're napping).
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